Victor Lane Rose, MBA, NHA, FCPP, CPASRM

ECRI Strategies

Responding to Complaints: An Ounce of Cure, a Pound of Prevention

08/21/2023

Victor Lane Rose , MBA, NHA, FCPP, CPASRM;

Comprehensive staff training in managing patient complaints and grievances is critical. To properly train staff, teams must establish transparent protocols for reporting, addressing, and resolving feedback. As an integral part of continuous...

Comprehensive staff training in...

08/21/2023

Annals of Long-Term Care

ECRI Strategies

Arbitration and Mediation: Finding Your Organization’s Optimal Approach

01/28/2019

Victor Lane Rose , MBA, NHA, FCPP, CPASRM;

Victor Lane Rose, MBA, NHA, FCPP, CPASRM, discusses how aging services providers that choose to use mediation, arbitration, or both can optimize their approach by understanding available options and protections for ADR and designing a system...

Victor Lane Rose, MBA, NHA,...

01/28/2019

Annals of Long-Term Care