Paul A. Anderson

ECRI Strategies

Responding to Complaints: An Ounce of Cure, a Pound of Prevention

08/21/2023

Victor Lane Rose , MBA, NHA, FCPP, CPASRM;

Comprehensive staff training in managing patient complaints and grievances is critical. To properly train staff, teams must establish transparent protocols for reporting, addressing, and resolving feedback. As an integral part of continuous...

Comprehensive staff training in...

08/21/2023

Annals of Long-Term Care

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Implementing ERAS Protocols Throughout Patient Peri-Op Journey: Reductions in Complications

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Paul A. Anderson

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