Health Systems Embrace Google’s New AI Agents to Tackle Administrative Burdens
Google Cloud is accelerating the use of artificial intelligence (AI) in health care with the launch of new tools aimed at deploying autonomous AI agents. The tech giant unveiled its Agent Garden, a centralized platform offering access to pre-built AI agents created by Google, third parties, or health care organizations themselves. These agents represent a new class of AI designed to perform complex, multistep tasks with minimal human oversight.
In tandem, Google introduced the Agent2Agent Protocol, a novel interoperability framework that allows agents to communicate and collaborate across different platforms, regardless of the technology stack used to develop them.
“Imagine entire systems powered by multiple AI agents working together autonomously to optimize things like revenue cycles, streamlining claims operations, even proactively addressing bottlenecks,” said Aashima Gupta, global director for health care strategy and solutions at Google Cloud.
Health care organizations are already beginning to explore real-world applications. Highmark Health reports more than 14 000 employees regularly use generative AI tools to support software development, prior authorization workflows, and call center management. Hackensack Meridian Health is evaluating how agentic AI could improve complex patient scheduling scenarios, such as coordinating transportation, mobility assistance, and pharmacy pickups.
As health care leaders continue to seek scalable solutions for workforce shortages and administrative inefficiencies, agentic AI could represent a pivotal step forward in modernizing operations and enhancing the patient experience.
Reference
Google Cloud expands AI agent tools for healthcare. Healthcare Dive. Published April 10, 2025. Accessed April 11, 2025. https://www.healthcaredive.com/news/google-cloud-ai-agentic-tools/744902/
