Expert Insights

In this interview, Roger Sands, CEO and co-founder of Wyebot, discusses how health care organizations can strengthen their WiFi infrastructure to support AI adoption while maintaining HIPAA compliance, mitigating vulnerabilities, and...

Explore the future of interoperability regulation and how organizations can adapt and thrive in the changing regulatory landscape in an exclusive interview with an industry expert.

The health care contact center landscape is undergoing a revolution, driven by rapid advancements in artificial intelligence (AI). These cutting-edge technologies are reshaping how interactions are managed and enabling more efficient...

Nurse leaders are uniquely positioned to drive operational excellence and innovation in health care, but face challenges in advancing to C-suite roles traditionally held by non-clinical leaders.

By implementing these effective patient retention strategies, health care providers can strengthen patient loyalty, improve satisfaction levels, reduce attrition rates, and build a thriving patient population that values and trusts their...

The article discusses the critical challenges facing the US health care industry, including talent shortages, demographic shifts, and escalating costs, and emphasizes the urgent need for technological advancements and digital health platforms...

The recent cybersecurity initiatives by tech giants Microsoft and Google, designed to strengthen the defenses of rural hospitals, have generated considerable attention within the health care community. Although these efforts are commendable...

Guest expert Malinka Walaliyadde of AKASA explores the many uses and barriers to successfully implementing AI tools to improve the revenue cycle and reduce staff burnout.