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Improving Ambulance Fleet Performance: Practical Solutions for Emergency Services

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Emergency medical services has long been a cornerstone of emergency response, primarily focusing on rapid transportation and immediate medical care. Traditionally, EMS has operated under the U.S. Department of Transportation (USDOT) jurisdiction, reflecting its origins in emergency transportation.

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How Communications Technology Has Changed Post-9/11

“Where were you on 9/11?” That’s a question that anyone who was touched by this tragedy can answer with clarity, even 23 years after the event.

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Implementing a Data Driven Quality Management Program for EMS

Joe Pawlows, Verizon Frontline Crisis Response Team senior manager for Arizona and Southern Nevada, likens a cellular telephone network to a tube to explain how traffic jams occur during high-usage situations. “If you think of communication as a tube and all the cell services going through this tube, all of a sudden you get a hundred [responders] using this tube [and] that tube gets smaller and smaller and smaller,” says Pawlows. This is where the Verizon Frontline team steps in to help. “What do we do wh

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The Critical Need for Network Redundancy in Public Safety

Joe Pawlows, Verizon Frontline Crisis Response Team senior manager for Arizona and Southern Nevada, likens a cellular telephone network to a tube to explain how traffic jams occur during high-usage situations. “If you think of communication as a tube and all the cell services going through this tube, all of a sudden you get a hundred [responders] using this tube [and] that tube gets ...

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A Shift in Paradigm: Transforming EMS Ambulances for Better Patient Care

The landscape of emergency medical services is undergoing a significant shift driven by technology, and the traditional ambulance model is also transforming to address challenges with rising demand resource limitations that threaten to impede re

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Creating the EMS System of the Future: The Role of the EMS Education Agenda

The EMS Education Agenda for the Future—released in 2000—is a vision for the future of EMS education that builds on the broad concepts of the 1996 EMS Agenda for the Future.

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Mission-Critical Communications

Despite their variety of backgrounds, certifications and areas of expertise, the Verizon Frontline Crisis Response Team galvanizes behind a single mission when disaster strikes.

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Beyond the Sirens: Exploring First Responders' Essential Ambulance Requirements

First responders across the nation are facing obstacles in equipping their life-saving ambulances.

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EMS on the Federal Level

By many definitions, EMS care in the United States is in crisis mode. Staffing and retention shortages, insufficient reimbursement, and rising safety risks are only a few of the many challenges facing this critical sector of the country’s health care system.

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