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How Nurse Triage in Dispatch Reduced Our 911 Burden

10/30/2019
Many people call 911 for conditions that could be more appropriately cared for in ways other than an ambulance trip to an emergency department. More than 35% of MedStar Mobile Healthcare's 911 requests do not result in an emergency response. Since June 2012, more than 11,000 low-acuity callers have been referred to MedStar Mobile Healthcare's 911 nurse triage program, which helps navigate them to settings such as urgent care, primary or dental care, or self-care at home. This session will walk participants through the nurse triage call-taking process, program challenges, successes, and outcomes.

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