Priority Dispatch and VectorCare Announce Strategic Partnership to Enhance Dispatch and Care Delivery Through AI-Powered Solutions
SAN FRANCISCO, CA and SALT LAKE CITY, UT—Priority Dispatch, a global provider of emergency medical dispatch solutions with more than 45 years of experience in implementing industry-standard protocols for fire, emergency medical services (EMS), and hospitals, has announced a strategic partnership with VectorCare, a provider of modern patient logistics technology.
Through this alliance, the gold-standard triage and dispatch protocols of the International Academies of Emergency Dispatch (IAED) will be seamlessly integrated into VectorCare's platform via Priority Dispatch's ProQA software, ensuring that first responders, healthcare providers, and dispatchers have access to the best decision-support tools available. The integration will streamline workflows, reduce delays, and ensure patients receive the appropriate level of care at the right time.
“This partnership represents a major step forward in modernizing how dispatch and care delivery are managed,” said Chris Murdock, president of Priority Dispatch. “By combining our expertise in structured call-taking process and response prioritization with VectorCare’s cutting-edge logistics and automation tools, we’re bringing the most advanced dispatch protocols directly into the hands of providers who need them most.”
In addition to enhancing decision-support capabilities, this collaboration lays the groundwork for AI-driven dispatch augmentation. VectorCare’s AI agents, designed to handle the creation of scheduled events, streamline the intake process, and manage call-taking volume to meet demand, will work alongside human dispatchers. Leveraging both human expertise and AI capabilities will expedite task completion, optimize resource allocation, and reduce time-to-care for patients. This strategic alliance highlights how the application of AI in dispatch environments can enhance operational efficiency, reduce administrative burdens, and provide faster, more intelligent care delivery across healthcare systems.
“This is not just an integration—it’s the beginning of a new era in patient logistics,” said David Emanuel, CEO of VectorCare. “By embedding world-class emergency protocols directly into the VectorCare platform, we’re modernizing the way care is coordinated and delivered across fire, EMS, hospitals, and beyond. Our work together will pave the way for the next frontier of care delivery, leveraging AI to enhance workflows and improve outcomes.”
The collaboration between VectorCare and Priority Dispatch is poised to transform emergency response and patient transport operations, driving greater efficiency and ensuring patients receive the highest quality care possible. As healthcare systems worldwide continue to embrace digital transformation, this partnership marks a significant step toward a future where technology and AI-powered solutions work seamlessly to support first responders, providers, and patients alike.
Visit vectorcare.com and prioritydispatch.net.
