ECRI Strategies

Comprehensive staff training in managing patient complaints and grievances is critical. To properly train staff, teams must establish transparent protocols for reporting, addressing, and resolving feedback. As an integral part of continuous...

"Health care organizations can use the structure and guiding principles of HROs to bridge gaps among key pillars of care and service delivery: quality assurance, performance improvement, and patient and worker safety," says ECRI in its latest...

This ECRI Strategies article describes ways in which organizations can best plan new telehealth programs, update their existing programs, and ensure that all laws and regulations regarding telehealth are understood.

To better understand the occurrences of disrespectful behavior in health care—which can jeopardize an individual’s psychological safety, emotional health, and overall wellbeing—ECRI and the Institute for Safe Medication Practices are seeking...

Cohort units may require a lot of planning, money, time, and other resources. But when combined with other outbreak response practices, effective cohorting helps prevent the devastating harm that can result from infection transmission within...

With several vaccines against COVID-19 already available through emergency use authorization, others potentially on the way, and a nationwide vaccination campaign to administer the vaccine to as many people as quickly possible, the COVID-19...

This article discusses the challenges related to addressing the mental health needs of older adults, takes a closer look at a few common mental health issues experienced by those in aging services settings, and describes evidence-based...

Every competent adult—or his or her representative—has the fundamental right to make informed decisions regarding health care, whether that means declining treatment of terminal illnesses or simply choosing not to follow doctors’ orders.